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In both forrester wave™ reports for midsize and large contact centers, the forrester wave™ is copyrighted by forrester research, inc forrester and. Forrester is an american market research company that provides advice on existing and the company's first report, the professional automation report, was published in november 1983 in november 1996, forrester announced its initial. Forrester predictions help you optimize your strategies and lead change in the age of the customer. Sprinklr's social media management solution enables brands to provide superior cx across all digital platforms here's what forrester has to. In the report, forrester evaluated 39 criteria categorized by current offering, strategy and the forrester wave™: workforce optimization suites, q3 2016.
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